Yes! If your location has a postal address and you can locate it on a map of Switzerland, that means we can deliver to you. YEAH! 

At the moment this is not the case. But things are changing fast, and we never say never.

Orders are prepared 3 days a week and dispatched via Swiss Post. Once you've placed your order, you can generally expect to receive it within 2 to 5 days. In any case, we always deliver as quickly as possible - we hate empty fridges!

Yes, once your order has been prepared, you should have received a tracking post number, which allows you to follow the processing of your order by post. 

There's usually nothing to worry about, and parcels often come in two stages. The post office sometimes divides the order into 2 when the parcels are large, so it's possible that your order will arrive in several deliveries. Of course, let us know if you have any doubts or if it seems strange, we'll be happy to help.

All our products are manufactured in Renens, Chemin du Closel 5. The place is really great and worth a visit, so drop in and give us a call!

99% of our ingredients and products are certified organic. This is always indicated on our store's product pages and on our containers. The remaining 1% corresponds either to our two colas, which are not certified organic (although some of their ingredients are, not all), or to products resulting from a collaboration with friends.

If it makes more sense for you, no problem! In that case, you'll need to send your order directly to our team via our contact form on this site, as our e-shop is reserved for orders sent by post. However, as a small team, we're always running out of time:

• orders can be collected between 9am and 4pm, Monday to Wednesday.
• Purchase is only possible in cartons of 12 units per flavor
• The minimum order is 2 boxes
• Unit prices are identical to those of the e-shop
• Payments are only made by TWINT or with the exact amount in cash when the order is collected.

Great, we're always looking for new partners! The easiest way is to contact us directly via our contact form, selecting the subject SALES. We'll get back to you as soon as possible to discuss the matter in person.

At the moment, our bottles are 100% recyclable, but not returnable. Frankly, it's not the desire that's lacking, but rather the means. Unlike other European countries such as Germany, Switzerland is unfortunately ill-equipped. On one hand, there are no independent or state-run structures able to provide this service for small structures like ours, and on the other, the investment required to equip ourselves is extremely substantial (even more so after recent efforts to build our own manufacture). Then there's the storage space, which has to be doubled to handle the stock of dirty bottles and the logistical flow of returns. 

However, these are key issues that are particularly close to our hearts and on which we are working for the next stages. In the meantime, we favor highly recyclable packaging and have developed solutions to enable professionals to serve our products in bulk in recyclable cups: goodgood.ch. Several of our customers are already equipped, and last summer alone, tens of thousands of our drinks were served without a single bottle, neither received nor thrown away... An impact we're proud of.

At the same time, of course, we are constantly striving to reduce our overall impact as a company across our entire value chain.

From the date of production, we guarantee a 13-month best-before date on our products. Given that we produce daily, you can count on a best-before date of several months as soon as you receive our products, provided you observe the recommended storage conditions. In any case, the best-before date is always indicated on the product.

When we make our products, we have to set a use-by date. In addition to being compulsory, this use-by date also enables us to indicate to our consumers how long it will be before they can drink one recipe or another. Our UBDs indicate consumption “preferably before” the date indicated, as the products are still “often good after”, provided that the recommended storage conditions have been respected. The taste may not be as bright as it was on the first day, and of course, if it seems strange to you, don't drink it, although you're in no danger of doing so.

Yes, and it's important if you really want to understand what we do! Don't hesitate to write to us via our contact form with the subject VISITS. We regularly organize public or private tours (from 12 people) ☺

As with all-natural, preservative-free, artisanal beverages, our products are best consumed well-chilled. However, it is possible to store them at room temperature beforehand, as long as they are kept away from light and immediate sources of heat.

The products in our permanent ranges are alcohol-free, even our kombuchas, even though they are fermented beverages (they are systematically tested in our small lab in the factory).

It is possible, however, that certain products resulting from a collaboration with friends, or a product available as a limited edition, may contain alcohol. This will always be clearly indicated in the product description.

We make it a point of honor to make 100% natural products, using real ingredients, while respecting artisanal production processes to get the best out of our ingredients and, above all, maximum taste. The deposit at the bottom of your bottle is therefore perfectly natural, since in nature, fruits have pulp and pressed ginger settles slightly once in a liquid ☺. So don't hesitate to gently shake/turn the bottle to mix it before drinking (be careful not to shake too hard if it's fizzy).

Since we work with natural ingredients, these change with the seasons. This explains why taste and color can vary slightly from one production to the next, and this is perfectly normal. Our oranges, for example, can change from dark to light orange, or even turn yellow depending on the time of year.

It's also for this reason that our products are systematically tasted every day by several members of the team before being validated.

Since we work with natural ingredients, they evolve with the seasons. This explains why taste and color can vary slightly from one production run to the next, and this is perfectly normal. This is also why our products are systematically tasted every day by several members of the team before being approved for production.

The primary goal of our loyalty program is to say thank you with every order placed.

How? By accumulating points that will allow you to enjoy discounts, benefits, and rewards.

Want to join? It’s simple, free, and open to everyone, all you need to do is create an account.

Every order placed earns you points. You can also earn points if you refer a friend or follow us on Instagram.

Points are calculated on the amount of your order, excluding shipping fees and taxes.

Ready to collect? Then sign up!

To use your points, you can access the “rewards” section via your customer account or click on the “launcher” (the small “rewards” button) at the bottom left of the site pages, and a window will open. There, you can click on “Redeem” for the reward you want.

A discount code will then be generated:

• You can apply it directly to your cart, on the “checkout” page in the “discount code” section.
• Or keep it for later, it will remain visible in your account until you use it.

In your account, you can also see your points balance, your available rewards, and how many points you have left to reach the next reward.

To find out how many points you have accumulated and which rewards are available, go to your customer account. If you don’t have an account yet, you can create one in a few clicks.

Once logged in, your points balance and rewards are directly accessible. After a purchase, it can take up to 5 minutes for your points to be updated, so a little patience!

Your account allows you to easily track your points, know how many you have left to reach the next reward, and manage all your rewards in one place.

No, no pressure :)

Customers who create an account automatically join our loyalty program and become eligible for its benefits.

Our program has 3 levels:

• Drink Amateur: Upon registration, you receive 20 welcome points :)
• Drink Explorer: You move to this level by accumulating 250 points. You then benefit from a 15% coupon, a year-end discount, and exclusive offers for members.
• Drink Master: You reach this status after accumulating 800 points. You enjoy a 20% coupon, a higher year-end discount, and access to even more exclusive offers.

Each level allows you to unlock unique rewards and benefits. To know if you have reached a new tier, simply check your account: your status and points balance are updated automatically.

To learn more, head over to our loyalty program page.

Yes, you can combine several rewards you have unlocked and use them during the same order.

The only exception is when the rewards come from the referral program, you cannot combine them with other offers.

Don't panic, it happens even to the best!

If you were not logged into your account during your order, your points will not be credited automatically.

To recover them, contact us by specifying your order number. We will be able to credit your points.

If your order is refunded, the points you earned for that order will be automatically deducted from your loyalty account.

• Partial refund: If you return only certain items, only the points corresponding to those products will be removed.
• Total refund: All points linked to that order will be deleted from your balance.

The update is automatic, your loyalty account is synchronized with our systems, so the modification is done without any action on your part.

This rule helps maintain the fairness of the program and ensures that points always reflect your actual purchases.

Yes! If you have two accounts with two different email addresses or if you wish to transfer your points for another reason, it is possible to merge them.

To do this, contact us so that we can group your points on the account you wish to use. Once the merge is completed, all your points will be centralized and you can use them normally to obtain your rewards.

If you want to modify the information you provided during your registration, such as your name, your email, or other details, contact us, we will update your information.

The loyalty program is automatically linked to your customer account. Therefore, it is not possible to unsubscribe directly from the customer area.

If you no longer wish to participate in the program, contact us, we will delete your loyalty account (we will miss you...).

In this case, you will no longer see the program and you will not be able to earn or use points.